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Known Issues

Updated: Apr 21



Please let me know if you run into any problems and I will post here for others. I will include a work around (if available) until the underlying cause can be fixed in a future release. Thank you.

Status

Issue

Work Around

Version Found

Version Fixed

Open

Windows Only - Antivirus False Positives. This is a Java program wrapped as a NMCollectorCP.exe in order to run on Windows.. When you run the .exe file it generates a java process to run the underlying java program. When it does this many AntiVirus programs see this as a threat to your system even though it is not. This is called a false positive. For example, Norton flags the latest release with WS.Reputation.1 threat. Please see this url for a discussion of this "threat" https://community.norton.com/en/forums/wsreputation1-alert-norton

Rather than running the dowloaded NMCollectorCP.exe directly from the download, run the "Setup NMCollectorCP.exe" in the installer directory of the download instead. Sometimes this gets around the problem.

2.0.2

N/A

Resolved

After duplicating a collection, Maint and Events tabs are missing fields in the new collection.

None Identified

2.0.1

2.0.2

Resolved

​Duplicated Collection has wrong decimal fields for some tabs

None Identified

2.0.1

2.0.2

Resolved

Values in Stats page do not refresh when updated

​Select a different collection and then go back to the collection you are interested in

2.0

2.0.1

Resolved

​Newly entered disposition date carries over to other items. It will not save unless you click into the disposition date in the other item.

 

If the invalid disposition date does get saved, the item will not show in some reports.

​1) Do not click the invalid disposition date. If you click it then it will be saved to the database. If you do not click it the invalid date will not be saved.

 

2) Restart the program to clear the disposition date field for items where it does not apply.

 

3) If the invalid disposition date does get saved, simply clear the field the next time you open it.

​2.0

2.0.1

Resolved

​Single quote (') in some field names will cause unexpected results and sometimes crashes

Please do not include single quote (') in field names.

2.0

2.0.1

Resolved

Dec 31, 1969 showing up in some reports when date should be blank

N/A

2.0

2.0.1

Open

On Mac only, sometimes Canned Reports do not display.

​When this happens, close and reopen NM Collector Software CP.

1.0

TBD