Frequently Asked Questions

Do you accept returns?

Activation (Subscription) purchases are not refundable since they can be made after a 30 day free trial. This should be enough time to decide if you want to purchase an activation or not. Please take full advantage of this free review period before making a purchase.

If you purchased a USB Flash Drive it can be returned if defective. These flash drives are fully tested before shipping but failures can and do occur. Please keep a good, up to date, backup of your data in case the USB fails so you r data can be recovered.

What are the differences between the free and activated JE version?

Please see Compare Features.

Which countries do you ship to?

We will ship to any country with the proper postage. We have a flat rate for all CONUS locations. Other locations will require additional postage.

How does activation/subscription work?

First you must download and install the software. It comes with a 30 day free trial of the full features. After 30 days it reverts to a free version that has less features. If you like the full feature version and wish to continue using those features, you must purchase an activation.

FAQ: FAQ